Satyaki Mukherjee

Process Improvement Initiatives

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• Designed revenue tracking models and operational trackers (e.g., Revenue Tracking App at LearningMate).

• Created Resource Rolling Plans for optimal utilization and attrition forecasting.

• Streamlined project setup, audit, and review processes to reduce manual effort and turnaround time.

 

Quality and Compliance Initiatives

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• Developed audit and review frameworks to improve operational quality.

• Implemented compliance checks aligned with industry standards to enhance delivery consistency.

Automation and Digital Transformation
 

• Led reporting automation initiatives using BigQuery and Looker Studio.

• Migrated project tracking from manual sheets to in-house SaaS platforms, improving accessibility and real-time visibility.
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Talent and Organizational Development
 

• Built frameworks like Talent Evolution and Management Process for skill-mapping, career pathing, and internal promotions.

• Designed and implemented a 360° peer feedback system based on the ETC framework.

Strategic Program Management
 

• Drove strategic program management for scaling Higher Ed, Corporate, and K-12 verticals.

• Defined KPIs and governance models for business unit performance monitoring.

• Knowledge Management and Training

• Created SOPs, central knowledge bases, and training material for analytics and operations.

• Conducted training workshops on data interpretation and operational best practices.

• Client-Centric Solutions Development

• Developed client-focused tools and platforms enhancing service delivery and satisfaction.

• Established feedback mechanisms to align internal operations with client expectations.